SHIPPING & RETURNS
Postage (within Australia only)
- Flat shipping and delivery cost of $6.95 for all orders under $99.95
- FREE shipping for all orders over $99.95
Order dispatch and delivery
Once your online order has been placed and fully paid for we will have the product dispatched as soon as possible. If you order before 1pm, dispatch will usually be the same day (this excludes weekends and public holidays).
All of our orders are currently shipped through either Australia Post or Sendle and are usually delivered between 1-3 business days from dispatch. (Rural areas, please allow up to 6 business days).
Impact Nutrition claims no responsibility for any products that are damaged or lost during transit.
Upon full payment of your online order you will receive an email confirming your order. Once your products have been dispatched you will receive a second containing a tracking number and dispatch confirmation.
If for some reason your order cannot be dispatched, we will contact you as soon as possible (either by email or phone) to discuss an alternative product or offer a refund on your order.
If no one will be home to accept the delivery
- The items will be left in a safe place at the shipping address by the delivery driver; or
- If a safe place cannot be found, your order will be taken to your local Australia Post outlet for collection. The delivery driver will leave a card advising if this is the case.
Returns and refunds
We do not offer refunds if you change your mind. If you have received an incorrect or damaged product, we will offer an exchange or full refund. Please give our team a call on (08) 8357 8781 to discuss returning an order that has been shipped to you as additional charges may apply.
Terms and conditions/consumer warnings
- By placing an order you are declaring that you are at least 18 years old.
- Please consult a physician before using any of our products if you have ever been treated for, or diagnosed with, or have a family history of any medical condition or if you are taking any over-the-counter of prescription medication. We advise that you read the warnings on any product that you purchase before consumption.
Please contact us as soon as possible if you have any issues with your order.
Phone: (08) 8357 8781